Support

Need a hand? Here's how to get help.

Shelfie analyzes photos of retail store shelves and generates suggested restock orders. If something isn't working as expected, or you have a question the in-app Help panel doesn't answer, this page is for you.

Contact

Email support@dkgi.io. We read every message. Please include:

• The email address you use to sign in.
• What you were trying to do when the problem happened.
• What you saw instead (a screenshot helps a lot).
• Which platform you're on (web, iOS, or Android) and the app version if you know it.

Common questions

I can't sign in — the magic link never arrives.

Check your spam folder first. If it's not there, the email may have been delayed — wait a minute and try requesting another link. If it still doesn't arrive, email us and we'll investigate.

Analysis fails with an API key error.

Shelfie needs a valid API key from the AI provider you selected (Google Gemini or OpenAI). Open Settings, confirm the correct provider is selected, and re-enter your key. For OpenAI, make sure you've added billing credit — new keys won't work without it. The in-app Help panel has step-by-step setup instructions for both providers.

Analysis is slow or times out.

Analyzing many high-resolution photos takes time — a typical run is one to two minutes. If a job is stuck for longer than five minutes, refresh the page; the job will either finish or surface an error. If it keeps failing, try fewer or smaller photos.

The report is wrong or missed items.

Shelfie uses AI, and results can be incorrect or incomplete. Clearer photos produce better reports — stand back far enough to capture the whole shelf, keep labels readable, avoid glare, and hold the camera straight. See the in-app Help for photo tips.

How do I delete my account?

Email support@dkgi.io from the address tied to your account and we'll delete your account and all associated reports and API keys.

Where are my photos stored?

They aren't. Photos are sent to the AI provider you chose for analysis, held in memory only for the duration of the call, then discarded. Only the generated reports are saved. Full details are in the Privacy Policy.

Feature requests & feedback

Ideas for how Shelfie could be more useful? Email support@dkgi.io with the subject line "feedback" and let us know.